In-house receptionist
A salaried desk hire answering phones Monday to Friday, 9 to 5.
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Answers during office hours, books viewings, routes calls.
An Estate Agent's New Best Friend.
Umera replies in seconds across WhatsApp, web chat, and SMS. It handles guest check-ins, maintenance, and bookings, then syncs every reply straight back to your channel manager.
90%
Enquiries
answered
answered
27h
Saved per
property
property
<30s
Average
reply time
reply time
U
Umera · WhatsApp
online
Trusted by property professionals across the UK
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Features
How it works. Tailored to you.
01 — Every Call
Every call answered. First ring.
We connect your phone number, calendar, CRM, website, and listings into one system. It picks up every call, books viewings into your calendar, sends confirmations, and updates your records. All from a single conversation.
Connects your phone, calendar, CRM, and listings
Books viewings and sends confirmations automatically
Full context from your website and property database
Every call answered. Every system connected.
02 — Follow-Up
Reminds, reschedules, cancels. Without you.
Before every viewing, reminders go out by text and email. Client calls to reschedule? Calendar, CRM, and confirmation update instantly. Client cancels? Same thing. You don't lift a finger.
Reminders sent by text and email before every viewing
Reschedules and cancellations update all systems instantly
New confirmations sent to the client automatically
Zero no-shows. Zero manual follow-ups.
03 — Never Lose a Lead
Fully booked? It finds them something else.
When your diary is full, the AI checks availability across your other listings, suggests alternative times, and keeps the caller engaged. Every lead walks away with an option.
Suggests alternative times when your diary is full
Offers other properties that match what they want
No caller leaves without a next step
No lead lost to a full diary.
04 — Smart Routing
Not a viewing? It knows who to call.
Viewings and evaluations are booked automatically. Everything else goes to the right person on your team. You only pick up the phone for calls that actually need you.
Handles all viewing and evaluation bookings itself
Routes other enquiries to the right team member
You only hear the phone for calls that matter
You focus on closing. We handle the rest.
05 — Finance
Contracts sent. Reports generated. Books closed.
We connect your phone system to your accounting software and automate the admin. Contracts go out after viewings. Invoices generate themselves. Landlord reports arrive on time.
Connects your calls to your accounting software
Sends contracts and follow-up documents to clients
Generates invoices and landlord reports automatically
Admin sorted. From a phone call.
Integrations
Connected to every system
Connected to every system
your property runs on.
Compare
Your receptionist vs Umera.
A great receptionist handles the desk. Umera handles every call, every hour, every day.
Umera Voice Agent
£295 / mo fixed
One agent picks up every call, first ring, 24/7. Every feature included.
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The whole phone operation.
01Call handling basics
Receptionist Umera
Answers calls during office hours
Books viewings directly into your calendar
Routes non-viewing calls to the right person
02Beyond office hours
Receptionist Umera
Answers evenings, weekends, and bank holidays
Never misses a call, even on another line
No sick days, holidays, or notice period
03Automation and follow-through
Receptionist Umera
Sends confirmation email and text instantly
Sends reminders before every viewing
Handles cancellations and reschedules across every system
Suggests alternative properties when fully booked
Updates your CRM after every call
The verdict
A receptionist handles the desk.
Umera handles every call, every hour, every day.
Pricing details
For Estate Agents
One flat rate per branch. Under ten pounds a day.
£295
/month per branch
Includes a generous minute allocation, fair-use thereafter. Priced for 20 properties on the slider below to show your projected ROI.
17.5h
Phone hours saved
£228
Staff cost saved
£255
Revenue protected
£188
Net ROI / month
Benchmarks from Kerfuffle (5 to 10 missed calls / week), YourBusinessNumber (£5,357 lost per agency / yr), ONS ASHE 2025. One-time setup fee: £497.
Enterprise scale
Multi-branch or 80+ listings?
Volume pricing on minutes and multi-location rollouts. We tailor to your footprint.
Talk to us
Book a demo
Hear it handle a real call.
Book a 15 minute demo. We'll run the voice agent live on your number so you can hear exactly how it sounds to a caller.
Book a Demo
FAQ
Questions estate agents ask us
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It handles viewing enquiries, evaluation requests, appointment bookings, reschedules, and cancellations. Anything outside that scope (legal queries, complex negotiations) is passed directly to the right person on your team, along with a summary of the call.
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The agent transfers the caller to a member of your team instantly, along with a spoken or written handover note so the caller never has to repeat themselves. You define which team member handles which type of query.
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Yes. We connect to whichever calendar and CRM your agency already uses, no migration needed. Every booking appears instantly across all your systems, and confirmation emails and reminder texts are sent automatically from your existing email address.
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Yes, every call is answered on the first ring regardless of time or day. Leads that call on a Saturday evening or Bank Holiday are handled just as smoothly as a Monday morning enquiry. You never miss a valuation request because the office was closed.
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Most agencies are live within 5 to 7 working days. We handle the full setup: voice configuration, calendar and CRM integration, call routing rules, and confirmation templates. Your team just needs to approve the final setup. No technical work on your side.