Conversation everywhere
- Replies on WhatsApp, SMS, email, and Slack
- Handles Airbnb, Booking.com, VRBO via channel manager
- 24 hour instant response, even at 2am
- Escalates to your team on any channel you choose
Pricing
Simple pricing. Zero fluff.
One flat number. Every feature included. Scales with your portfolio so you never pay for capacity you do not use.
Chat Agent
For property managers
£10 per property per month
Voice Agent
For estate agents
£295 per branch per month
Pricing details
For STR Property Managers
Ten pounds per property. Every feature included.
£100
/month
Your bill at 10 properties. Grows and shrinks with your portfolio, never with feature tiers.
200h
Hours saved / month
£2,600
Staff cost saved
£400
Upsell revenue
30x
Return on spend
Benchmarks from ONS ASHE 2025 (£13/hr UK receptionist), TenantPay (20h saved / property / month), Jurny 2026 (upsell revenue). One-time setup fee: £497.
Enterprise scale
More than 50 properties?
Custom enterprise pricing for larger portfolios. Let us put a proposal together for your scale.
Talk to us
For Estate Agents
One flat rate per branch. Under ten pounds a day.
£295
/month per branch
Includes a generous minute allocation, fair-use thereafter. Priced for 20 properties on the slider below to show your projected ROI.
17.5h
Phone hours saved
£228
Staff cost saved
£255
Revenue protected
£188
Net ROI / month
Benchmarks from Kerfuffle (5 to 10 missed calls / week), YourBusinessNumber (£5,357 lost per agency / yr), ONS ASHE 2025. One-time setup fee: £497.
Enterprise scale
Multi-branch or 80+ listings?
Volume pricing on minutes and multi-location rollouts. We tailor to your footprint.
Talk to us
Every feature included
Everything in the box.
Everything in the box.
One Chat Agent price.One Voice Agent price.
No feature tiers, no add-on packs. The price on the slider is the whole thing.
No feature tiers, no per-call fees. The price per branch is the whole thing.
Learns as it works
- Imports every past conversation into memory
- Learns from each escalation reply automatically
- Tailored to your tone, rules, and guest style
- Gets smarter every week, not every release
Runs your operation
- Messages cleaners, contractors, and landlords
- Edits bookings, upsells extras inside the chat
- Scans Zoopla and Rightmove for new properties
- Automates invoices, payments, landlord reports
Every call answered
- Picks up on the first ring, 24 hours a day
- Books viewings directly into your calendar
- Takes client details, confirms by email and SMS
- Routes non-viewing calls to the right person
Beyond office hours
- Handles evenings, weekends, bank holidays
- Never busy, never misses a second caller
- No sick days, no annual leave, no notice period
- Captures the lead before your competitor does
Handles follow-through
- Sends reminders before every appointment
- Cancels, reschedules, syncs every system
- Suggests alternative properties if fully booked
- Updates your CRM after every call
Side by side
Native CRM AI vs Umera. An in-house receptionist vs Umera.
Most channel managers now ship a built-in AI. It handles messages. That is where the comparison ends.
A receptionist works 40 hours a week at best. Umera works 168. That is the whole comparison.
Native CRM AI
The AI built into Hostaway, Guesty, and similar channel managers.
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Guest messaging and template replies.
Umera Chat Agent
£10 / property / mo
One agent across every channel, every team, every task. Every feature included.
11of 11
The whole property operation.
01Communication basics
CRM AI Umera
Replies to guests on Airbnb, Booking.com, VRBO
Template auto-replies for common questions
Handles WhatsApp, SMS, email, and Slack
02Learning and adapting
CRM AI Umera
Learns from every past conversation you have had
Learns from your escalation answers as you go
Tailored to the way you already work
03Runs the whole operation
CRM AI Umera
Messages cleaners, contractors, and landlords
Edits bookings and updates your calendar
Upsells guests inside the conversation
Finds new properties on Zoopla and Rightmove
Automates invoices, payments, landlord reports
The verdict
Their AI replies to guests.
Umera runs the whole operation.
In-house receptionist
A full-time hire at roughly £35,000 per year, plus taxes, training, and holiday cover.
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Office hours on the main line.
Umera Voice Agent
£295 / branch / mo
Every call, first ring, 24 hours a day. Books viewings, sends reminders, handles the rest automatically.
11of 11
Every call, every hour, every day.
01Call handling basics
Receptionist Umera
Answers calls during office hours
Books viewings directly into your calendar
Routes non-viewing calls to the right person
02Beyond office hours
Receptionist Umera
Answers evenings, weekends, and bank holidays
Never misses a call, even on another line
No sick days, no holidays, no notice period
03Automation and follow-through
Receptionist Umera
Sends confirmation email and text instantly
Sends reminders before every viewing
Handles cancellations and reschedules across every system
Suggests alternative properties when fully booked
Updates your CRM after every call
The verdict
A receptionist handles the desk.
Umera handles every call, every hour, every day.
Pricing FAQ
Questions on cost, setup, and scale.
No. Both the Chat Agent and the Voice Agent are monthly rolling with 30 days notice to cancel. You are never tied in past the next billing cycle.
One-time £497 per product. This covers integration with your channel manager or phone system, training on your past conversations or call records, and tuning the agent to your tone and rules before go-live.
We offer a 30-day money-back guarantee on your first month of service. If the agent is not doing what you expected by the end of month one, we refund that month in full. No back-and-forth.
The Chat Agent handles written conversations for property managers — WhatsApp, email, SMS, Slack, and guest messaging on Airbnb and Booking.com. The Voice Agent answers phone calls for estate agents, books viewings, and confirms by email and SMS. Different products, different audiences, built to complement each other.
Two to three weeks from kickoff is typical. Week one we connect to your systems and import history. Week two we train the agent on your tone and rules. Week three you go live with the agent handling traffic while we monitor alongside.
No. All prices shown on this page exclude VAT. UK customers will have VAT added at the prevailing rate on their invoice. VAT-registered businesses can reclaim it in the normal way.
For the Chat Agent, we move to custom Enterprise pricing at 50 or more properties. For Voice, multi-branch or 80-plus active listings triggers a volume review. In both cases we sit down with you and price against your actual usage, not a tier.
Yes. Agencies that sell and let typically start with one product, prove out the ROI, then bring in the other. Running both gives you full coverage across written and spoken channels with a single source of truth in your CRM.
Book a demo
See the numbers on your own portfolio.
Fifteen minutes. We walk through your channel manager or phone system live and show you what changes from day one.
Book a 15 minute demo