A Property Manager's New Best Friend.

Umera replies in seconds across WhatsApp, web chat, and SMS. It handles guest check-ins, maintenance, and bookings, then syncs every reply straight back to your channel manager.

See How It Works Watch the demo
90%
Enquiries
answered
Hostaway benchmark
25h
Saved per
property
TenantPay, 2024
30s
Average
reply time
Umera verified
20:47 Umera
U

Umera · WhatsApp

online

Trusted by property professionals across the UK

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Features

How it works. Tailored to you.

01Every Channel

Every guest gets an instant reply. On all channels.

We connect your channel manager, CRM, website, calendar, and every past conversation into one system. It replies to guests automatically, escalates to your team on any channel they choose, and messages cleaners, landlords, or contractors directly. Everything connected. Everything handled.

Connects your channel manager, CRM, calendar, and website
Escalates to your team on WhatsApp, Slack, email, or SMS
Works with Hostaway, Guesty, or any channel manager
💬 GUEST Incoming message DatabaseMonday / CRM CalendarBookings Past Convos2,847 threads DRAWS FROM YOUR DATA AAirbnbReply to guest BBooking.comReply to guest WWhatsAppDirect to guest SSlackEscalation @EmailDirect message SSMSText message
Every message handled. Every channel covered.
02Self-Learning

Answer once. It handles it forever.

We download every past conversation across every platform and build a complete knowledge base before going live. That's the foundation. Anything it can't answer gets escalated to your team. You reply once and that answer tops up the base. Always growing with you.

Starts with a complete knowledge base from your history
Every reply tops up the base for all future guests
Handles more every week, escalates less
💬 GUEST "Where do I park?" YOUR TEAM Escalated to you Bay 4B, blue permit on dash KNOWLEDGE BASE Stored for next time ✓ "Bay 4B, blue permit" ESCALATE STORE LEARN
Smarter every day. Without training.
03Operations

Your cleaners, contractors, and landlords. Handled. Even at 2:47 AM.

Checkout tomorrow? Your cleaner gets the address and time automatically. Tap leaking at 2 AM? A plumber is dispatched. Landlord wants a report? Already sent. We read your calendar, spot what needs doing, and handle everything.

Spots checkouts and messages your cleaner automatically
Dispatches contractors for emergencies at any hour
Sends landlord reports without you lifting a finger
Checkout: Unit 4B Tomorrow 10:00 AM 2:47 AM Water leak reported Guest: Unit 2A Landlord report Due: End of month CLEANER "Clean 4B, 10AM" PLUMBER "Emergency callout" LANDLORD "Report attached" 0.8s response
Three teams coordinated. Zero effort.
04Revenue

£35 more per booking. Sent at exactly the right moment.

Every new booking triggers an automatic offer. Early check-in, late checkout, extras. Timed to when guests are most likely to say yes. Operators who automate upsells earn 3x more per reservation.

Offers early check-in, late checkout, and extras automatically
Timed to when guests are most likely to accept
Updates your channel manager calendar instantly on acceptance
Jurny, 2026 STR Upsell Benchmarks
NEW BOOKING 3 nights, 12–15 Apr "Early check-in: £35?" "Late checkout: £25?" ✓ Both accepted BOOKING Check-in 3:00 PM Check-out 11:00 AM Upsell revenue £0 +£60 revenue ✓ Calendar updated AUTO-UPSELL OFFERS Early check-in (1PM) £35 Late checkout (2PM) £25 Sent at booking confirmation
3x more per reservation. Zero extra work.
05Growth

New properties in your inbox. Before your competitors see them.

Every day, Zoopla, Rightmove, and OnTheMarket are scanned for properties matching your exact criteria. Matches land in your inbox. Everything else gets filtered out. You only see what fits.

Scans Zoopla, Rightmove, and OnTheMarket daily
Only properties matching your exact criteria reach you
First-mover advantage on every new listing
Z Zoopla 142 new listings R Rightmove 89 new listings O OnTheMarket 67 new listings YOUR PARAMETERS Min 2 bed | £800-1500 | Zone 2-3 3 bed, Islington £1,200/mo · Zone 2 2 bed, Hackney £950/mo · Zone 2 Studio, Barnet £600/mo · below min 2 matches found ✉ Alert sent to you
New doors. Found for you.
06Finance

Invoices, landlord reports, and P&L. On autopilot.

Your channel manager tracks the bookings. We connect it to your accounting software and automate everything downstream. Invoices generate after every booking. Landlord reports land on time. P&L is always up to date.

Connects your channel manager to your accounting software
Invoices generate after every booking. No manual entry
Landlord payout reports and P&L always up to date
Bookings Channel manager 14 bookings this month £ INVOICE Auto-generated £4,200 LANDLORD REPORT Monthly payout £3,150 P&L SUMMARY Revenue vs costs +£1,050
Finances sorted. Automatically.
Integrations

Connected to every system
your property runs on.

Google Calendar
Hostaway
Reapit
Rightmove
WhatsApp
Monday.com
18+Native integrations
5 minSetup per integration
£0Extra cost per integration
Connect anything with our REST API
Compare

Your CRM's AI vs Umera.

Built-in AI handles the basics. Umera handles everything else.

01Communication basics

CRM AI Umera
Replies to guests on Airbnb, Booking.com, VRBO
Template auto-replies for common questions
Handles WhatsApp, SMS, email, and Slack

02Learning and adapting

CRM AI Umera
Learns from every past conversation you've had
Learns from your escalation answers as you go
Tailored to the way you already work

03Runs the whole operation

CRM AI Umera
Messages cleaners, contractors, and landlords
Edits bookings and updates your calendar
Upsells guests inside the conversation
Finds new properties on Zoopla and Rightmove
Automates invoices, payments, and landlord reports
The verdict

Their AI replies to guests.

Umera runs the whole operation.

Pricing details

For STR Property Managers

Ten pounds per property. Every feature included.

£100 /month

Your bill at 10 properties. Grows and shrinks with your portfolio, never with feature tiers.

How many properties? 10
200h
Hours saved / month
£2,600
Staff cost saved
£400
Upsell revenue
30x
Return on spend

Benchmarks from ONS ASHE 2025 (£13/hr UK receptionist), TenantPay (20h saved / property / month), Jurny 2026 (upsell revenue). One-time setup fee: £497.

Enterprise scale

More than 50 properties?

Custom enterprise pricing for larger portfolios. Let us put a proposal together for your scale.

Talk to us
Book a demo

Ready to see it in action?

Book a 15 minute demo. We'll show you exactly how it works with your systems.

Book a Demo
Common Questions

Everything you need to know.

Most clients are fully live within 5 to 7 days. We handle the integration with your channel manager, CRM, and messaging platforms. You do not need any technical knowledge. We set everything up for you.

The agent escalates to you or your team on any channel you choose, from WhatsApp to Slack, email, or SMS. When you answer, Umera learns from that response and handles the same question automatically from that point forward.

Yes. Umera connects natively to Hostaway, Guesty, Monday.com, and 18+ other platforms at no extra cost. It also connects to WhatsApp, Gmail, Slack, Twilio, and every major booking platform your guests use.

Yes. £10 per property per month, all features included. No tiers, no add-ons. A 10-property portfolio costs £100/month. Umera typically saves around 25 hours of admin per property per month, in line with the 20 to 25 hour industry benchmark, making the ROI immediate.

Day 1 to 2: we connect to your systems and import your historical conversations. Day 3 to 4: the agent is trained on your properties, your tone, and your rules. Day 5 onwards: it is live, handling messages while you monitor. We stay close throughout.