Every Call Answered.
Every Message Handled.
24/7.
Bespoke AI Voice & Chat Agents Built For Estate Agents & Property Managers
Built for property. Customised to you.
Property Manager Chat Agent
An AI Chat Agent that handles every guest message, coordinates your team, and keeps landlords informed. 24/7 coverage across WhatsApp, email, and Slack. Zero burnout.
- Guest communication — every message answered in seconds
- Team coordination — cleaners, maintenance, landlords notified
- Plugs into your stack — CRM, WhatsApp, Slack, Monday and more
- Finance automation — invoice chasing on autopilot
- Customised automation — built for your workflow
- Daily cleaner alerts — automatic task lists sent to your cleaners
- Booking lead capture — direct enquiries logged and qualified
- Calendar sync — check-ins and check-outs synced to your calendar
- Weekly performance report — response times, guest satisfaction, issues resolved
- Finance reports — automated invoicing and payment tracking
Estate Agent Voice Agent
An AI Voice Agent that answers every call to your agency. Qualifying leads, booking viewings, and following up with vendors. Never miss a lead again.
- Lead generation — every call answered, every lead qualified
- Viewing bookings — callers booked automatically
- Vendor updates — automated progress calls
- Finance automation — invoice chasing on autopilot
- Customised automation — built for your workflow
- Viewing reminder texts — automatic SMS before every viewing
- Lead source tracker — see which channels produce the best leads
- Weekly call reports — call volume, peak hours, lead quality
- Calendar sync — viewings auto-added to your calendar
- Finance reports — automated invoicing and payment tracking
Right now, leads are calling your office and nobody is picking up.
You started your estate agency to sell properties. But instead you're chained to your phone, missing calls between viewings, and losing leads to competitors who answer faster.
Every unanswered call is a vendor who lists with someone else. Your phone rings while you're showing a buyer around. By the time you call back, they've already spoken to another agent.
Vendors want updates. Buyers want viewings. Your team needs decisions. You're running everything yourself and running out of hours in the day.
More listings should mean more revenue. Instead it means more calls, more evening phone checks, more weekends fielding enquiries. You can't grow without burning out.
The estate agents responding in under 60 seconds are winning the listings you're losing. Every week you wait, the gap widens.
Right now, guests are messaging and nobody is replying.
You started managing properties to build a portfolio. But instead you're drowning in messages, coordinating teams, and checking your phone at midnight.
Check-in questions at 11pm. Wifi passwords at 2am. Checkout reminders at 6am. Your phone never stops buzzing and every slow reply risks a bad review.
Cleaners need instructions. Maintenance needs approval. Landlords want updates. Nothing moves until you respond. You are the bottleneck in your own business.
Every new door adds more messages, more coordination, more midnight alerts. You can't scale your portfolio without scaling your stress levels to match.
The property managers automating guest comms are scaling to 50+ properties without hiring. The ones still replying manually are capped at 10 and burning out. Every month you wait, the gap widens.
Live in 3 weeks. Then it handles the rest.
We map your operations, tools, and tone of voice. No templates. Built around how you actually work.
Connected to your existing tools. Handles calls, messages, scheduling, and knows when to escalate.
24/7 operation from day one. We monitor, refine, and adapt it as your business changes. Month 6 is smarter than month 1.
"Never miss another instruction to view."
| Metric | Without Umera | With Umera |
|---|---|---|
| Calls answered after hours | 0% | 100% |
| Average pickup time | Voicemail | <5 seconds |
| Viewings booked out of hours | Lost to voicemail | Booked instantly |
| Weekend & evening coverage | None | 24/7 AI agent |
"I don't even think about guest messages anymore."
| Metric | Before Umera | After Umera |
|---|---|---|
| Messages handled manually | 100% | ~10% |
| Response time | 15-45 min | <60 seconds |
| Hours on comms / month | 40+ | ~4 |
| Guest complaints | Regular | Zero in 6 months |
Manage more properties. Not more staff.
holidays, and sick cover
24/7 operation included
- Guest communication
- Team coordination
- Plugs into your stack
- Finance automation
- Customised automation
- Daily cleaner alerts
- Booking lead capture
- Calendar sync
- Weekly performance report
- Finance reports
Got questions? Good.
A typical chatbot follows a script and breaks the moment someone asks something unexpected. Our agents use the latest AI to understand context, access your real business data, and handle nuanced conversations. They escalate to a human only when genuinely needed — not because they hit a dead end.
Monthly retainers start from £240/month — that's less than £8 a day. The price includes the initial build, ongoing maintenance, and 24/7 operation. The exact cost depends on complexity. Book a call and we'll give you a clear quote in 15 minutes.
Every agent has guardrails. You define what it can and cannot say, what actions it can take, and when it should escalate. We monitor conversations continuously and refine the agent weekly. In 6 months with our property management client, we've had zero guest complaints.
No. We connect into whatever you already use — Rightmove, Hostaway, Monday.com, Gmail, WhatsApp, TeamUp, Slack, and more. Your team keeps working the way they already do. We build around your stack, not the other way around.
Most agents are live within 2-3 weeks. Week one: we learn your business. Week two: we build and connect. Week three: testing and refinement. After launch, we maintain and improve it continuously.
Absolutely. Both agents share the same knowledge base and business context, so your automation is consistent across every channel. We offer bundled pricing for businesses running both.